|About Us The Sugar Boy is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.|
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling|
All UK deliveries under 2kg in weight can be sent by Royal Mail First Class Post or Royal Mail Second Class Post. Orders heavier than 2kg will be sent via Royal Mail First Class post unless specified. Any orders over 6kg will be sent by Parcelforce which can be tracked. Any order can be sent via parcelforce at a premium price in order to have your parcel tracked.
International deliveries up to a total weight of 2kg (up to 1700g of sweets) are sent by Royal Mail Air Mail. If you wish us to make an international delivery over this weight please contact us for a quote. It is often more cost effective to split a larger order into two parcels and send them by air mail as this is much less expensive than using a carrier.
|Delivery Schedule All orders received by 10am Monday - Friday will be despatched the same day unless you have requested otherwise or the sweets you have ordered are out of stock. Orders received over the weekend or during bank holidays will be despatched on the next working weekday.|
We do not guarantee delivery times but UK first class deliveries generally arrive within 1-2 days of despatch, second class within 4-7 days and overseas deliveries within 4-7 days.
Your gift message will be copied onto a gift card exactly as you enter it. We reserve the right to reject any message that we consider might offend the recipient.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction.In the unlikely event that you are not delighted with the goods you receive from The Sugar Boy please return them to us with a receipt for the return postage and a note of why you are unhappy with them and you will be refunded for the sweets and all postage in full.|
Complaint Handling Procedure
All complaints are dealt with equally and fairly. We will respond to complaints within five working days, and aim to resolve all complaints within seven working days. Any customer details passed to use are kept confidential and you will be kept informed of the complaint process.
You may register your complaint by telephone, fax, email or letter. The complaint will be recorded, a response sent so that you know that we have received it, and then passed immediately to Sarah Smith who has overall responsibility for Customer Service. Sarah will contact you with our proposal for resolving any dispute and also to inform you of any measures being taken to prevent a recurrence of the event leading to the complaint.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|